Job Description

Job Description

Job Description

Description:

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion, we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values and who are looking to further their careers in a unique and rapidly growing organization!

The Opportunity:

The Warehouse Operations Lead Assistant is responsible for supporting day-to-day warehouse operations by ensuring packing, picking, and shipping processes run smoothly. This role acts as a bridge between associates and leads, monitoring workflow, assisting with problem-solving, processing system reviews, and ensuring all service level agreements (SLAs) and priorities are met. The position requires strong organizational skills, hands-on leadership, and knowledge of warehouse technology.

Responsibilities

• Conduct regular walkthroughs of pack lines, pick side, and shipping areas to confirm associates are connecting correctly and processes are followed.
• Serve as the point of contact with shift leads to identify priorities and projects at the start of the day and provide updates throughout the shift.
• Monitor productivity and step in to assist with problem-solving on the warehouse floor to keep associates on task.
• Coordinate with loaders to ensure boxes are divided by ship-via and trailers are closed/locks removed on time.
• Oversee the preparation of FedEx Express orders for timely pickup.
• Confirm that all system Reviews are checked and processed multiple times during the shift.
• Monitor and track SLA orders to ensure deadlines are met.
• Ensure safety standards (sort, set in order, shine, standardize, sustain) are completed by packers and pickers at the end of the shift.
• Verify that all doors are closed and trailers are ready for carrier pickup at the end of shift.

Qualifications

• Minimum 2 years’ experience in warehouse, logistics, or distribution center operations.
• Strong leadership and coordination skills with the ability to resolve issues quickly and effectively.
• Excellent communication skills for working with associates, loaders, and leads.
• Highly organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Comfortable working on the floor and engaging directly with associates throughout the shift.
• Experience with Warehouse Management Systems (WMS) such as Manhattan, Blue Yonder/JDA, SAP EWM, Oracle WMS, or similar.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word) or Google Workspace (Sheets, Docs, Gmail).
• Familiarity with RF scanners, SLA tracking tools, and shipping software (FedEx, UPS, etc.).
• Work Environment
• Full-time, on-site role in a high-volume fulfillment center.
• Requires frequent walking and monitoring of the warehouse floor.
• Daily interaction with packers, pickers, loaders, and leads.
• Fast-paced environment with shifting priorities and deadlines.
• Must be bilingual in English and Spanish, with the ability to communicate effectively in both languages.

Benefits:

• Competitive pay and compensation structure
• Health and dental benefits for you and your dependents

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