Job Description

Medical Receptionist | Patient Experience & Front Desk Operations

Location: Lake Mary Full-Time

Help Patients Heal. Make a Difference Every Day.

At Complete Care, we're transforming the injury recovery experience by making every step of the patient journey faster, smarter, and more compassionate. As a Medical Receptionist, you'll play a vital role in helping patients access the care they need while creating an experience built on empathy, efficiency, and trust.

As the first and often last person our patients interact with, you'll help remove barriers to care by coordinating appointments, supporting provider-directed treatment plans, and ensuring every interaction reflects the exceptional experience our patients deserve. Your work helps patients begin healing sooner, stay engaged in their care, and recover with confidence.

This is an excellent opportunity for someone beginning or growing a career in healthcare who enjoys helping people, thrives in a fast-paced environment, embraces continuous learning, and takes pride in delivering exceptional service every day.

If you're dependable, organized, compassionate, and energized by helping both patients and teammates succeed, we'd love to meet you.

What You'll Do

• Welcome patients and create a positive first impression during every visit.
• Coordinate timely scheduling across multiple healthcare services to help patients access care quickly and stay on track with their recovery.
• Perform appointment reminders, compliance calls, and proactive outreach that supports patient engagement and continuity of care.
• Collect and verify insurance, demographic, and referral information accurately to support seamless patient care.
• Help patients understand appointments, payment expectations, and next steps with empathy and professionalism.
• Maintain complete and accurate documentation within the electronic medical record (EHR).
• Partner with providers, imaging teams, and administrative staff to deliver a seamless patient experience from start to finish.
• Support insurance authorization workflows and proactively follow up on outstanding approvals to reduce delays in care.
• Help identify and remove barriers that could impact a patient's ability to receive timely treatment.
• Maintain a welcoming, organized, and professional front office environment.
• Look for opportunities to improve workflows, embrace new technology, and enhance the patient experience.

You'll Thrive Here If You Are...

• Patient-Focused —You naturally put people first and believe every interaction matters.
• Driven —You move with purpose and understand that helping patients quickly can make a meaningful difference in their recovery.
• Organized —You excel at balancing multiple priorities without sacrificing quality or accuracy.
• Accurate —You know that every detail contributes to exceptional patient care.
• Innovative —You're curious, embrace new ideas, and enjoy finding better ways to work.
• Collaborative —You believe exceptional care happens when great teams work together.
• Compassionate —You build trust by treating every patient with empathy, dignity, and respect.
• Adaptable —You thrive in an environment where priorities evolve and continuous improvement is encouraged.
• Accountable —You take ownership of your work and consistently follow through on your commitments.
• Professional —You represent yourself and Complete Care with integrity and excellence.

Preferred Experience

• Medical Receptionist
• Front Desk Coordinator
• Patient Services Representative
• Medical Office Assistant
• Healthcare Administration
• Customer Service
• Scheduling

No healthcare experience? That's okay.

We provide comprehensive training for dependable, patient-focused individuals who demonstrate professionalism, curiosity, adaptability, strong communication skills, and a desire to continuously learn and grow.

What Success Looks Like

• Patients receive timely access to the care and services they need.
• Every patient interaction reflects empathy, professionalism, and exceptional service.
• Patients remain engaged in their treatment plans through proactive communication and follow-up.
• Schedules remain organized, accurate, and optimized to support continuity of care.
• Documentation and insurance information are completed accurately the first time.
• Providers and teammates rely on your communication, ownership, and follow-through.
• You identify opportunities to improve processes that create a better experience for patients and your team.
• You contribute to a culture where accountability, collaboration, and continuous improvement drive better patient outcomes.

Why Complete Care?

Complete Care is redefining what injury recovery looks like. By combining compassionate people, purposeful innovation, and advanced technology, we're making care more accessible, creating exceptional patient experiences, and helping patients recover with confidence.

We believe our people are the driving force behind every patient success story. That's why we invest in continuous learning, professional development, coaching, and the tools our teams need to deliver outstanding care. Here, you'll be empowered to grow your career, contribute new ideas, and make a meaningful impact every day.

If you're looking for a place where your work has purpose, your ideas are valued, your growth is supported, and every day gives you the opportunity to improve lives, Complete Care is the place to build your career.

Background Check Requirement:

Employment is contingent upon successful completion of a Level 2 background check, in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link:

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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